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Members → Data hygiene now gives staff a review flow for possible duplicate profiles. A shared email address or phone number suggests a review; it never combines records automatically.
  • Choose the surviving profile yourself.
  • Preview proposed updates, conflicting values, notes, tags, and blockers.
  • Confirm that both profiles belong to the same person before continuing.
  • Review again if the records change before confirmation.
Supported changes complete together before the duplicate is archived. The surviving profile keeps its name, email, phone, sign-in identity, and privacy and communication choices. Sign-in, invitation, provider, privacy, or unsupported history details on the profile to be archived need separate review. See Member Data Hygiene and Migration for the review steps and boundaries.