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Pastoral Care connects private requests to follow-up

July 24, 2026 Back to changelog Members can now open Pastoral Care from the mobile Connect page and share a confidential need directly with their church.

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What’s New

• Members can request general care, a hospital visit, counseling, benevolence, grief or illness support, crisis support, or pastoral follow-up.
• Members can choose urgency, privacy, and a preferred contact method, then review, edit, or withdraw an open request.
• Authorized staff have one care queue for assignment, follow-up dates, confidential notes, tasks, activity, and resolution.
• Prayer care handoffs can become linked care cases without copying the source prayer text.

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Privacy by Default

Sensitive content is encrypted, ordinary and pastoral-only cases have separate permission boundaries, and staff access is recorded. Notifications use general language without member identity, request text, contact details, or care notes. After a request is resolved or withdrawn, the private content is removed at the end of the church’s configured retention period while a minimal accountability history remains.