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Pastoral Care coordinates visits and coverage

July 24, 2026 Back to changelog Pastoral Care now carries a confidential request through practical, team-coordinated support without creating a separate record.

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What’s New

• Authorized staff can schedule and complete hospital, home, and other care visits inside a care request.
• A shared Coordination view brings upcoming visits, primary and backup response coverage, recurring caregiver availability, and simple workload counts together.
• New-baby requests can include a dated support plan, an assigned coordinator, and requested help such as meals, visits, transport, supplies, or prayer.
• Members can review their own visit schedule and safe support-plan details in the mobile app.

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Privacy Stays Intact

The existing church and permission boundaries apply to every coordination view. Visit details, outcomes, support preferences, and private coordination notes are encrypted, and member notifications do not include sensitive care content. Members never see staff-only support-plan or coverage notes. The retention workflow removes private visit and support-plan content after the closed case reaches the end of its configured retention period.